At TJR Slot Cars, we want every order to arrive correctly and in good condition. Please review the return details below before starting a return.
Standard Return Window
New items may be returned within 30 days of delivery.
During the holiday season, we extend the return window. Items purchased between November 1 and December 31 may be returned through January 31.
International Returns
For international orders, please review our International Return Policy.
Wrong Item Received
If the wrong item was shipped to you, we will provide a return label and exchange the item at no additional cost once the original item has been returned.
If you would rather return the item instead of receiving an exchange, you may choose either store credit for the item value plus an additional 5%, or a refund to the original payment method. Your selected refund option will be processed after the returned item has been received.
Items Damaged During Shipping
If your order arrives damaged in shipping, we will provide a return label and exchange the item free of charge once the damaged item is returned.
If you prefer a return instead of an exchange, you may choose store credit for the item value plus an additional 5%, or a refund to the original payment method. Refunds or credits will be issued after the item has been received.
Please keep the original packaging and shipping materials and document the damage so a claim can be filed with the shipping carrier.
Returned items must be in the same condition in which they were received: new, unused, and in the original packaging. This policy does not apply to cracks in display cases or small finish defects, as those issues are not covered by manufacturer warranties.
Defective Items
If an item becomes defective during normal use, we recommend contacting the manufacturer first to ask about repair or replacement options. Most manufacturers offer a limited one-year warranty.
Used items that are defective may be returned for store credit equal to the item value, minus shipping costs. Original shipping and return shipping are non-refundable. This includes shipping costs covered by TJR Slot Cars when the order qualified for free shipping.
Defective items must be returned in the original packaging and include clear information about the defect. Once received, the item will be inspected and any credit will be issued based on its condition.
Returns may be rejected if the item is different from what was originally sent, or if the defect appears to have been caused by modification, misuse, or abuse.
All Other Returns
For any other return reason, the item must be new, unused, and returned in its original packaging.
Original shipping and return shipping costs are non-refundable, including shipping costs paid by TJR Slot Cars on orders that qualified for free shipping.
For these returns, you may choose store credit for the value of the return or a refund to the original payment method. Refunds to the original payment method are subject to a 5% restocking fee.
After the return is received, the item will be inspected and the refund or credit will be issued based on its condition. If the item is not returned in new condition, an additional 20% restocking fee may be applied at our discretion.
Items That Cannot Be Returned
Some items are not eligible for return, including liquids, perishable goods, and hazardous materials. Please contact us with any questions about a specific item before starting a return.
Used Items
Items sold as used are final sale and cannot be returned.
Gift Cards
Gift cards are final sale and cannot be returned.
Display Cases
We understand how important display cases are to collectors, and we offer replacement display cases for sale.
We are not able to accept returns due to display cases being damaged during shipping. If you would like to seek reimbursement from the shipping carrier, please keep the original packaging and shipping materials and document the damage so a claim can be filed. Contact us if you need help with this process.
If you purchase an individual display case and it arrives damaged, please document the damage and keep the original shipping materials. We do not accept returns on damaged display cases, but we do offer store credit for the value of the display case once the documentation has been received.
How to Start a Return
To request a return, please contact us with your order number or proof of purchase and the reason for your return.
If your return is approved, we will send a return shipping label along with instructions on where to send the package. Items sent back without first requesting a return will not be accepted.
Once the return is received, the item will be inspected and any refund or credit will be issued based on its condition.
If the item is not returned in new condition, an additional restocking fee may be applied at our discretion. For returns where original and return shipping costs are non-refundable, those costs will be deducted from the refund.
TJR Slot Cars reserves the right to reject returns that do not meet the requirements of this policy.
Rewards Program
When an item is returned for a refund, any rewards credit earned from that item will be removed from your rewards balance. If the rewards credit has already been used, that amount will be deducted from the refund.
Refunds and Store Credit
We will notify you after your return has been received and inspected.
Approved store credit or refunds will be processed immediately. Refunds to the original payment method may take up to 10 business days to appear. If more than 15 business days have passed since your return was approved, please contact us.
Thank you,
TJR Slot Cars
